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Lead Management

FAQs on how to search for leads, enrich profiles, understand scores, manage CRM stages, and prioritize high-converting prospects.

Updated over a month ago

What is a Propensity Score in Gro?

Gro’s Propensity Score rates how likely a lead is to convert, based on factors like role fit, company profile, and tech relevance — so you can focus on the best-fit prospects first.

Can I see which step a lead is on in the campaign?

Yes! Just click on any lead in the Social CRM table — the panel on the right will show their activity timeline, including actions like profile visit, post engagement, etc. This gives you a clear view of where they are in the outreach flow.

How does Gro’s AI decide who to target?

Gro’s AI analyzes each lead across three key dimensions:

- Role & Seniority Fit – Are they the right person to make or influence buying decisions?

- Company Profile Fit – Does their company align with your ideal customer profile (industry, size, growth stage)?

- Tech Relevance – Do they adopt tech solutions like yours? Are they likely to invest in new tools?

Gro calculates a Propensity Score for every lead based on these factors — so you can prioritize high-fit, high-intent prospects with confidence.

Can I use AI scoring or intent data to prioritize who enters campaigns?

Yes — Gro IQ gives each lead a propensity and intent score, so you can choose to add only the ones with high scores into your campaigns.

What’s the difference between intent score and propensity score?

- Propensity Score predicts likelihood to convert, based on role, company fit, and data history.

- Intent Score measures real-time buying behavior and engagement, so you know when they’re ready to act.

Can I see why a lead has a high or low score?

Yes, just click on the lead’s score in the Social CRM table to view a detailed breakdown. Gro shows you exactly what influenced the score, including role fit, company profile, tech signals, and engagement behavior.

What are technology signals (Tech Relevance), and how does Gro use them?

Gro detects which tools a company is using, when they adopt new solutions, and where gaps exist — helping you time your outreach when they’re in an active buying cycle.

What kind of behavior counts as buying intent?

Gro identifies buying intent based on real engagement signals — like replying to your messages, sharing contact info, scheduling exploratory calls, or expressing interest in future chats. Higher-intent signals include demo requests, pricing questions, or repeated interactions. All of this is tracked and scored automatically by Gro Brain.

Can I export my leads and campaign results?

Yes. Exporting is easy and available in multiple formats.

How often do propensity scores update?

Scores refresh automatically as new data comes in.

How often does Gro sync with my CRM?

Sync happens automatically in near real-time.

How long before I start seeing campaign results?

Most users see engagement within the first few days.

Will I be notified when a lead becomes an MQL or SQL?

No, Gro doesn’t send real-time notifications for MQL or SQL status changes. However, we recommend regularly checking your CRM table — use the lead stage filter to quickly find and prioritize SQLs.

Can I compare performance across multiple campaigns?

Currently, Gro doesn’t support side-by-side campaign comparisons. You can view performance for each campaign individually by going to the Gro IQ dashboard and selecting the specific campaign you want to analyze.

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